Returns are only accepted in the cases of (a) damage or (b) error/excess in shipping order. In either of these cases, please notify us in writing within 2 (two) business days of receipt of the package and attach all evidence and/or supporting documents for your Return Request.
Customers can email us at firstname.lastname@example.org for a Return Authorization Number and return shipping address. Important: The customer is responsible for shipping expenses.
If customer notifies us pursuant to the above, then we shall determine, whether to repair or replace the Product(s) or refund the price for the Products, together with all shipping expenses incurred by customer in connection therewith.
Merchandise received at our facility without an RA# clearly marked on the box will not be accepted. Therefore, a credit cannot be issued.
Merchandise with an RA# must be received by us within 15 days of issuance of RA#.
Important: Please keep the original shipping carton in case an inspection is necessary by the carrier.
Once our office has been notified of the damaged package, our fulfillment warehouse will generate a shipping label to return the package to us at no additional cost to you. Please be sure to include the Return Authorization Number (RAN) on the outside of the package, as packages received at our facility without an RA# clearly marked on the box will not be accepted.
In case of product replacement and given the high demand for the product(s), inventory for the required product is subject to change. The customer will receive confirmation when the replacement product has shipped.